A chatbot is a software application designed to simulate human conversation through text or voice interactions. It uses natural language processing (NLP) to understand and respond to user queries.
Use Cases
Customer Service
Providing instant responses to customer inquiries on websites.
Personal Assistants
Assisting with tasks like setting reminders or answering questions (e.g., Siri, Alexa).
E-commerce
Helping users find products and providing recommendations.
Importance
24/7 Availability
Provides round-the-clock assistance without human intervention.
Cost Efficiency
Reduces the need for large customer service teams.
Scalability
Can handle multiple interactions simultaneously, improving user experience.
Analogies
A chatbot is like a digital concierge in a hotel. Just as a concierge helps guests with their inquiries and tasks, a chatbot assists users with their questions and requests, providing helpful information and services.
