Contact intelligently like humans, interpret your customer’s intent, provide responses based on the customer context and conversation flow, and collect the needed information to drive your growth.
Enterprise Communication Designed for Telecom Sales
Conversational
Get on-demand, self-service telecom chat & voice assistants at the frontline to reduce wait times with personalized experiences.
Transactional
Execute operations, not just provide status updates or information. Send promotions & offer better deals the same way as humans.
Multi-Channel
Deploy on multiple channels to make support a lot smoother so that customers use assistants in the way that best suits them.
Reliable
Prove to be less prone to errors than humans and carry out actions that are precise to what the customer needs.
Deliver technical support the easiest way
Customers are already frustrated enough when it comes to technical support, so it's critical to resolve their issues quickly and easily.
Handle customers’ inquiries or reserve live agents for the issues that demand a more personalized walk-through so you speed up the process for the customer while improving operational efficiencies for the business.
Increase your workforce productivity
The major burden for customer support is responding to the same requests over and over. But now you can answer thousands of customer queries and FAQs at a time, at a quick pace, and in a much more efficient manner than humans.
So, you drive efficiency in the call center and significantly reduce costs.
Leverage predictive analysis to convert chats into sales
DXwand's digital assistant uses a combination of ML and NLP to predict, with great accuracy, what a customer needs.
Operators thereby will be able to learn faster and provide customized solutions based on predictive and behavioral analytics and based on the customer's social data, chat history, and more.
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